An AI support agent for your Shopify store, built and run for you.
Helpforge trains a custom support agent on your store: product pages, shipping and returns policies, FAQs, size guides. It answers your shoppers in a widget that installs with one line in your theme. We build it, tune it with you, and host it. Completely done-for-you.
Works with any Shopify theme, and with Plus. No app to install, no checkout changes, no theme rebuild.
How long does delivery take to Canada, and will I get charged duties?
Standard shipping to Canada takes 5 to 8 business days. Duties and taxes are calculated and paid at checkout, so there is nothing extra to pay when it arrives. Shipping policy
Can you tell me exactly where my order is right now?
I cannot look up an individual order, but the shipping confirmation email has a live tracking link. If you cannot find it, I can pass you to the team.
The questions your Shopify inbox is full of.
Most store support is the same handful of pre-sale and post-sale questions, asked a hundred different ways. Your agent answers them from your own pages, instantly, so your team only handles what actually needs a person.
Delivery times by country, cut-off times, tracking, duties and taxes, free-shipping thresholds. Answered from your shipping policy, with a link to it.
"Do you ship to Australia and how long does it take?"Your return window, who pays return shipping, how exchanges work, what is final sale. The policy questions that decide whether someone buys.
"Can I exchange for a different size, and who pays postage?"Reads your size guide and product pages, so "will this fit" and "which size should I pick" get a real answer instead of a bounce back to your inbox.
"I am between a medium and large, which should I order?"Materials, care, ingredients, compatibility, what is in a bundle. Trained on your product descriptions, so the answer matches the page they are looking at.
"Is the fabric machine washable, and is it true to size?"Current promotions, wholesale, warranty, subscriptions. And when someone tries to talk it into a discount it should not give, it declines and quotes your real terms.
"Do you offer a first-order discount or a student rate?"From your store URL to a live agent, done for you.
No prompts to write, no app dashboard to learn, no theme rebuild. You send us your store; we hand back a working agent.
We train it on your store
We index your storefront, product pages, collections, policies and FAQ. Your agent answers only from that content. It does not invent stock, prices or promises, and it says so when it does not know.
You review a live demo
Before you pay anything, you test a working demo trained on your real store. We tune the tone, the escalation rules and the answers with you until it sounds like your brand.
One line in your theme, live in 48h
Paste a single script tag into your theme, or send your developer our one-paragraph instructions. We host it, monitor it, and re-index your store as your catalogue and policies change.
One line, before the closing body tag.
The widget is a single async script, so it loads after your store and never blocks a page or slows down checkout. We give you your store's key when your agent is ready.
- Works on any theme, Dawn or custom, and on Shopify Plus
- Loads asynchronously, so it never blocks a page or checkout
- Matches your brand: accent colour, position and greeting
- Full-screen on mobile, keyboard and screen-reader accessible
What it does, and what it deliberately does not.
A support agent that makes things up is worse than no agent, because a wrong shipping promise or an invented discount costs you a customer. Ours is built to know its limits.
It answers
- Questions your store's pages already answer, in your voice
- With a link to the page it drew the answer from, so it is checkable
- In the shopper's own language, detected automatically
It hands off
- Live order status: it points to the tracking link and offers the team, rather than guessing where a parcel is
- Anything not on your site: it says it is not sure instead of inventing an answer
- Refunds, disputes, a person: one tap to reach your inbox, carrying the conversation with it
One flat build fee, one monthly fee.
No per-conversation billing, no per-seat games. The monthly covers hosting, the AI usage of a typical store, monitoring, and re-indexing when your catalogue or policies change.
Free demo on your real store first. You only pay once you have tested it and want it live.
Shopify-specific questions.
Does it work with my Shopify theme?
Yes, any theme. The widget is one script tag added before the closing body tag in your theme, the same place any analytics snippet goes, so it works on Dawn, on custom themes, and on Shopify Plus. It does not modify your theme or your checkout.
Does it read my product catalogue?
Yes. We index your storefront including product pages, collections, policies and FAQ, so the agent answers from your real descriptions, materials, care instructions and prices. When you add or change products, we re-index so the answers stay current.
Can it answer "where is my order?"
It answers the shipping and returns policy questions that flood most inboxes, like delivery times, tracking and duties, with a link to your policy. For a specific live order it does not guess: it points the shopper to their tracking link and offers a handoff to your team, because a wrong order status is worse than none.
Will it slow my store down?
No. The widget loads asynchronously after your page, so it never blocks rendering or affects checkout, and it has no impact on your Core Web Vitals or your theme's speed score. It is a small script, not an embedded app.
How is this different from Shopify Inbox or a helpdesk app?
Those give you a tool and leave the work to you: writing answers, wiring up automations, keeping it current. Helpforge is done-for-you. We train the agent on your store, tune it with you, host it and keep it updated, so you get a finished agent rather than another dashboard to manage.
What does it cost, and is there a demo?
A flat $2,500 build fee and $400 per month for hosting, AI usage, monitoring and re-indexing. Before any of that, we build a free working demo on your real store so you can test it. You only pay once you want it live, and you can cancel any time.
Get a free demo, trained on your Shopify store.
Give us your store URL and we build a working demo of your agent, usually within 2 business days. You get a private link to test it. No call, no commitment.